Lifetime Warranty
She puts it on once. We keep it for life.
One promise, in plain words: if it stops looking the way it did the morning it arrived, we put it right.
The Promise
It goes on the morning it arrives — and stays on.
A piece worn for years, not weeks
Showers, the gym, sleep, the school run. These pieces are stainless steel with a gold or sterling silver finish, and we chose those materials for exactly that reason: they survive being lived in.
Nickel-free, so they sit comfortably on sensitive skin. Rinse and dry them after water, keep them away from perfume, and they hold their colour for years.
What's Kept For Life
One promise, kept piece by piece
It should keep looking the way it did the morning it arrived.
The finish
If the plating wears through with normal use, we replace the piece.
The build
Clasps, links and settings — if something fails, it is on us.
The symbol
Every piece is checked by hand before it ships. A fault means a remake.
The person
A real person answers — usually Noa — and stays on it until it is sorted.
How To Claim
Three steps, one real person
Write to us
Send a photo and your order number. No forms, no receipts to dig up.
We look at it
A person reads it and tells you honestly what we can do.
We put it right
Repaired or replaced, and sent back to you tracked.
If It Isn't Right
Satisfied, or refunded
The lifetime warranty looks after the years ahead. This looks after the first thirty days. Send it back unworn, in its box, and we refund it.
- Lifetime warranty on every piece — for as long as you wear it.
- 30 days to change your mind — send it back for a refund.
- No receipt hunting — your order number is enough.
A promise you only make if you can keep it.
How It's Made
Why we can stand behind it for life
A lifetime promise is only worth making if the piece is built for it. Ours are prepared one at a time, at home, and checked before they go out — which is also why we know exactly what we are standing behind.
- Inspected by hand — nothing ships without someone looking at it twice.
- Plated in layers over nickel-free stainless steel.
- Packed one at a time — not pulled off a warehouse shelf.